No personal face-to-face contact but we got all the information how to access the flat via phone.
1) We were told the host would be there at arrival: nope. We had to call and wait.
2) Wifi was not available anymore after first day. After texting to the host, we got replied it will be fixed "asap". We stayed 5 nights. Never got fixed.
3) Details show how much the host cares: there is air conditioning, but only one of 4 remote controls worked because the batteries were flat. We asked for exchange: no reply. The sink area in the bedroom is dark because 2 out of 2 light bulbs were not working ..
My conclusion: The main incentive of the host is to make money.
The host is very good organized and everything was prepared as described. Maria was available for the questions during the whole trip and was very helpful. Thank you