Alexander was friendly and communication was good. He refunded us 40 Euro for one person who got sick a few days before the trip.
the first night we came the host put us in a diffrent appartment that we have ordered.small,moldy and dirty /we were shocked.
the girl that gave us the key said it happanes all the time with this host alexander and that he doubled booked our appartment in which i ordered 3 weeks in advance.
she refused to contact him saying to us she can do nothing about it and left without making the other bed in the guest room.
which put me in a very strange situation where i had to share a bed with a male colleague.
when i phoned alexander he insisted that was the apartment we rented. after i told him i will make a complaint on your website he agreed to move us the next day.
in the morning we moved to the apartment we rented (the same adress as the website said) but the pictures in the web site was for a completly diffrent apartment.and doesnt even look close to what we had.we decided to stay in this one because we were tired of moving and had no choice.terrible!
Sowohl der Vermieter als auch der zuständige junge Herr waren sehr nett und hilfsbereit. Die Kommunikation war toll und die Abwicklung klappte sehr gut.