During our stay the host tried to be nice and helpful. He delivered everything we asked for. But we didn't like that he changed our booked apartment for a different one (smaller without terrace). We were informed about it at the day of arrival. When we complained about it after our stay, the host said we could have informed him that we don't like this apartment and he would give us different one. In his opinion the given apartment was better for higher price, but we think it is impossible. Additionaly each negative remark (f.e. that there were cockroaches or it was dirty in some places) were taken as an offence and the answer was always "You got better apartment for the same price".
sehr freundlich und sympatisch ,
Murat was very friendly. He reacted very fast to our request and was always keen to help us if we needed anything.
Als wir abends ankamen, war der vermittelnde Ansprechpartner ertsaunt, dass iwr schon da waren, die Wohnung war nicht frei. Grund: Der Eigentümer habe vergessen, dass wir kommen. Der Ansprechpartner hat uns dann in ein Hotel in einem Stadtteil von Izmir fahren lassen, allerdings sodann unter Vermittlung von 9 flat die Hotelkosten erstattet. Leider 1 verlorener Urlaubstag..
Er kann fließend englisch, aber seine Entgegnungen zu unseren Beschwerden waren stets nur: I am so sorry, I will check it. Leider nur bis zum nächsten Problem....
Zena is a well-traveled person himself so he's open minded. He speaks fluent English, friendly and very helpful. I can easily call him anytime just to ask any info or to take my phone connectiong to a Turkish who doesn't speak English :)
If he had time, he doesn't mind to take me out to hang out in Izmir.