Ray cancelled a booking for Times Square 5min and Jr. 1bed Room only 1 day before arrival.
Ray cancelled a booking for Times Square 3min and Jr. 1bed Room only 94 days before arrival.
Host was perfect, everything was as agreed! They kept our luggage before and after check in and also arranged airport transfer for us which was good price and right on time inbound and outbound. They also helped us with anything else we needed. Thanks
Wir haben ihn nicht zu Gesicht bekommen. Am Anreisetag ließ man uns 1 Std vor einem Donutladen warten. Dann kam ein junger Mann zeigte uns die Wohnung gab uns den Schlüssel und verschwand wieder.
The "check in" at the appartement didn't go as smoothly as we had hoped - due to circumstances we had to wait on the street for more then an hour - we don't know, why we couldn't wait in the building at the entrance (it was cold). Bevore arrivng in NY the communication went very well. After having the key, there was no communication needed andymore.
We didn't actually meet Ray, but Jake who gave us the key. Everything worked out alright when we finally arrived after being stuck in traffic for one hour. Thank you for your patience, Jake!
ray tres reactif,transfert taxi de l'aeroport parfaitement assuré,accueil tres sympatique du collaborateur sur place
No lo vi vi a jake un chico alegre jovial atento y presto a ayudar en todas las dudas ,yo solo incluiria que jake te esperara en la casa por fuera pues si no tienes telefono al llegar a new york se complica para localizarlo al tener que llamarlo ,pero una vez solucionado el telefono en 5mn se persono jake en el lugar acordado ,gracia Jake por todo
Very reliable person. All my emails were replied quickly. The pick up services from/to the airport worked perfectly.
Die Kontaktaufnahme hat super geklappt. Wir haben von vornherein genaue Infos erhalten und auch in New York war die Betreuung super. Der Angestellte Jake ist sehr zuvorkommend und hat sich mehrmals um unser Wohl erkundigt. 1A!
Kontakt war super! Ray hat sehr schnell auf alles reagiert. Sein Mitarbeiter Jake, der uns vor Ort in Empfang genommen hat, war super nett, hat sich Zeit genommen und alle Fragen genau beantwortet.
The host was responsive to emails, Jake our meet and greet host was informative and helpful. I wish you all the best and hope you take my advice as I only want you to succeed in your venture in the hospitality industry.
The host was helpful and met our expectations. The meeting place to collect the key went as planned and if we needed anything - we asked for an iron - our host responded quickly.
Wir haben Ray nicht persönlich kennengelernt, aber seine Vertreter waren sehr nett und haben alles perfekt organisiert. Die Kommunikation und die Koordination waren super.
Sowohl der Check-In Manager als auch der Hausmeister waren schnell zur Stelle und sehr hilfsbereit.
very good service by employee Jake, very good service by Ray, quick responses to email, easy handover
Ray and his friends were very friendly and helpful. Also easy communication before and during our stay.
Ray and his team are great to deal with. Responsible, courteous communication, great follow-thru.
// This was written by a 9Flats team member //
I haven't had the pleasure of meeting Ray yet, but he impressed me highly with his communication and follow-thru.
Recommended.
Bien que je ne l'ai pas vu physiquement, l'hôte était très sympathique et bienveillant au téléphone.
Mais attention, soyez prêt à avoir plusieurs intellocuteurs avant d'avoir le quatrième qui vous remettra les clés. Et après, tout se passe très bien.