Hermann cancelled a booking for BEAUTIFUL2 BEDR, 5 MINUTES FROM NYC only 60 days before arrival.
Hermann cancelled a booking for NEW YORK CITY, 5 MINUTES AWAY!!!!!! only 3 days before arrival.
Nur 1 x kurz gesehen, aber sehr nett. Hauskeeper im Hause auch sehr nett und hilfsbereit.
We did not meet Hermann, but called him twice. There was a relative of his -Liliana - meeting us, she was very polite and helpful. We had just slight mishap leaving the apartment. We had to check out at 10 AM, which is understandably too early for europeans, but somehow I managed my sons to wake up at 8 on Sunday morning, pack last stuff, take shower and carry our luggage half way down by 9.55AM. We were sitting at the kitchen table by 10.00AM and quess what!? Nothing happened! Nobody came, nobody called, the numbers did not answer, I called, send messages and nothing, for whole hour. At last at 11.00 AM I was able to contact one of the numbers given to us and she just said, that no one is coming, just leave the key on the table. Ok, We did that. This is the only negative note, but we should have agreed about our departure upon arrival, because we were leaving on sunday morning. So you should do that!
Herman always found time if we had any questions. He wants his guests to be comfortable and he really tries to help whenever necessary.
Thank you Hermann.
Hermann es una persona muy amable, el nos explico como tomar el transporte y todo lo que podiamos hacer alrededor del apartamento.
Hermann provided us with all information we needed, e.g. where to eat, where to do our daily shopping and how to get to and from Manhattan. He was available 24/7 which was a great comfort for us! Thank you, Hermann!